Sass n Frass prides itself in our fast shipping. Our items are inspected and packaged to arrive safely to it's destination. Sass n Frass jewelry comes in pretty boxes and make great gifts for you or someone special. Customers love to watch for their "pink packages" in the mailbox. There is a 25% restocking fee on any orders cancelled before shipping. We do not offer refunds on any items. If the item has arrived damaged from the postal service, your item may be shipped back to warehouse and a store credit will be issued. You will need to contact your representative to discuss procedure. Please note, out of the thousands of shipments Sass n Frass sends, issuing store credit has rarely occurred for this problem. Sass n Frass ships flate rate of $7.50 in the US no matter how big your order. We currently ship to Canada and the United States, Puerto Rico and APO/FPO addresses. All Sass n Frass orders are shipped USPS and issued a tracking number. Sass n Frass clothing items run true to size. Models try on the clothing to ensure correct sizing applies. We do not exchange clothing. If you have a doubt about sizing, you can choose to go up one size.